❓ Frequently Asked Questions
Find answers to common dental questions
Scheduling & Appointments
❓ How do I schedule an appointment?
You can schedule an appointment using our patient portal at https://www.renodentalcare.org/patient-information/scheduling/, call us at (316) 722-6060, or visit us in person. For new patients, we can often fit you in within 1-2 weeks.
❓ What are your office hours?
We’re open Monday through Thursday, 7:00 AM – 4:00 PM. We’re closed Friday through Sunday. Evenings and weekend emergency services are available for urgent cases.
❓ Do I need to arrive early for my appointment?
Please arrive 10-15 minutes early for your first appointment to complete new patient paperwork. For follow-up appointments, arriving 5 minutes early is appreciated.
❓ What is your cancellation policy?
We require 24 hours notice for cancellations. Cancellations with less notice may incur a charge. We understand emergencies happen – please call as soon as possible if you need to reschedule.
First Visit & New Patients
❓ What should I bring to my first appointment?
Please bring your insurance card, photo ID, and any previous dental records. If you have a list of current medications, that’s helpful too. New patient forms can be filled out online through the portal before your appointment.
❓ How long is a typical first appointment?
Plan for 60-90 minutes for your first visit. This includes a comprehensive exam, X-rays, cleaning, and discussion of your dental health and treatment options.
❓ Do you accept new patients?
Yes! We’re always happy to welcome new patients to our practice. We’re accepting new patients of all ages and welcome families.
Insurance & Payment
❓ Do you accept dental insurance?
Yes, we accept most major dental insurance plans. We bill insurance directly as a courtesy. If you’re unsure whether we accept your insurance, please call us at (316) 722-6060.
❓ What if I don’t have dental insurance?
No problem! We offer flexible payment plans, CareCredit financing, and cash discounts. We believe everyone deserves quality dental care. Call us to discuss options that work for your budget.
❓ Can I pay my bill online?
Yes! You can view and pay your account balance anytime through the patient portal at https://www.renodentalcare.org/patient-information/scheduling/.
Dental Treatment
❓ How often should I come in for cleanings?
Most patients benefit from professional cleanings twice per year (every 6 months). Some patients with gum disease may need more frequent visits. We’ll recommend the right schedule for your needs.
❓ Does a cleaning hurt?
A professional cleaning should not hurt. You may feel slight pressure or vibrations, but it’s comfort-focused. If you have sensitive teeth, let us know and we can adjust our technique or use desensitizing paste.
❓ What about dental anxiety?
We specialize in working with anxious patients! We use gentle techniques, take breaks as needed, and can discuss sedation options. Your comfort is our priority.
❓ Are cosmetic treatments covered by insurance?
Most insurance plans don’t cover purely cosmetic procedures like teeth whitening or veneers. However, cosmetic treatments that also serve a functional purpose (like crowns) may have partial coverage. We’ll explain coverage for your specific situation.
Patient Portal
❓ What is the patient portal?
The patient portal is a secure online platform where you can access your dental records, schedule appointments, pay your bill, and message our team directly. It’s available 24/7 at https://www.renodentalcare.org/patient-information/scheduling/.
❓ How do I reset my portal password?
Click “Forgot Password” on the portal login page and follow the instructions. A reset link will be sent to your email. If you don’t receive it, check your spam folder or call us for help.
❓ Is my information secure in the portal?
Yes! The portal is HIPAA-compliant and uses bank-level encryption to protect your personal health information. Your privacy and security are our top priorities.
Emergencies
❓ What should I do if I have a dental emergency?
Call us immediately at (316) 722-6060. If it’s after hours, follow the voicemail instructions for emergency contact. For life-threatening situations, call 911.
❓ Do you treat emergencies on weekends?
We have emergency procedures for urgent situations. Call our main number for emergency guidance, or go to the nearest emergency room if you have severe trauma or infection with fever.
Have More Questions?
We’re here to help! Message us through the portal or call anytime
